Once the payment of a purchase is received and verified, we confirm your order and will process it within 24 hours. The paintings have a production time of approximately 20 days. Remember they are made 100% handmade by professional artists who paint them just for you. Art takes time.
If the production time is less than 20 days we will contact you by email to inform you and, if possible, advance the delivery date.
In the event that you have acquired several paintings, production time remains 20 days. Should the complexity of the paintings or the number of them require more than 20 days, we will immediately contact you with an estimated delivery date. As far as possible the delivery of the paintings will be held together to reduce shipping costs and facilitate the delivery of the same at the address you provided.
Our paintings are shipped with specific professional packaging boxes in order to ensure that they reach you in perfect condition.
For shipping and delivery we rely on DHL, the world's leading specialized transport company. With them, your order will always be in professional hands.
Deliveries will be made in the direction you provided during the purchase process. Deliveries are made Monday through Friday during business hours. The exact date of receipt will be notified to you by email as soon as the carrier collects the goods at our Studio. For deliveries within the European Union the approximate delivery time is 72 hours, depending on the place of delivery. For deliveries outside of the EU the average delivery time is 20 to 30 days.
Along with the shipping confirmation, you will also receive a tracking number will allow you to know where your order is at all times and the estimated time of delivery at the address provided. In most of the cases the carrier will contact you by telephone to arrange the exact time at which you wish it delivered the goods.
You may change the delivery address up to 48 hours before departure of the product. Simply send us an email at firstname.lastname@example.org
If on the day and time agreed there is no one at the delivery address the shipping company will attempt to deliver the order a second or even a third time. They will previously contact you to arrange delivery. Please note deliveries are solely to ground floor and do not include the pick and return of any packaging materials.
Since all our products are custom made goods and are exclusively produced 100% in accordance with the specifications of size and frame decided by each buyer, once the order is processed there is no possibility of returning the products purchased beyond the cases of delivery of wrong or damaged goods for reasons attributable to PICTOCLUB (Art. 103.C of the Spanish General Law for the Defense of Consumers and Users). In any case we allow a maximum of 24 hours between the order confirmation and the processing of the order during which you can modify or cancel the order by contacting us by email email@example.com firstname.lastname@example.org
For those cases in which for reasons attributable to PICTOCLUB you have been delivered wrong or damaged products, you have a period of fourteen (14) days to proceed without further reference to the return of a product at no cost. To make a return contact our customer service department that will provide you with all the information necessary to proceed to the collection and return of the product.
Remember that for a return to be accepted the item must be in perfect condition and in its original packaging. The carrier may refuse a collection if these requirements are not met. Once received and verified in our stores the condition of the product will proceed to refund the cost of the painting purchased.
We pack our products with great care and high-strength materials to make sure they reach you in perfect condition. Unfortunately, no shipping is exempt from the possibility of unforeseen events. For your complete tranquility, all our shipments are fully insured that covers all costs in the unlikely event that the goods arrive damaged.
Prices shown in the website include transport from our Studio to the delivery address provided during purchase process, except when the delivery address is outside the EU territory, in which case CIP/CIF conditions apply. This means the prices shown in the website include tranportation to the first point of entry in the delivery country, but not custom or import fees (if applicable), nor transportation from entry point to final delivery address in the country.