Security is a fundamental element to PICTOCLUB . We want you to proceed with your purchases with total and absolute peace of mind that your data, both personal and banking, are treated with the utmost confidentiality by the safest information technology. Therefore, all transactions are conducted through secure payment systems protected by encrypted codes protocols (SSL) to ensure maximum security.
Credit card payments are always made through platforms enabled by major credit card companies, never directly by PICTOCLUB so your data is received directly by the bank via a secure, encrypted connection.
We accept the following methods of payment:
CREDIT CARD - You can pay your purchases with your Visa and MasterCard
PAY PAL - If you have a PayPal account, select this payment method during the payment process and you will be redirected to the PayPal payment platform to pay safely.
WIRE TRANSFER - If you prefer, you can make your payment by bank wire transfer to the account PICTOCLUB has opened in Bankia. Select this method and you will receive an email with all the information necessary to make the wire transfer.
Being custom goods and prepared 100% in accordance with the specifications of size and frame decided by each user, once the order is processed there is no possibility of returning the products purchased beyond the cases of delivery of wrong or damaged goods for reasons attributable to PICTOCLUB (Art. 103.C of the General Law for the Defense of Consumers and Users). In any case we will give a maximum of 24 hours between the order confirmation and the processing during which you can modify or cancel the order at now cost by contacting us by email firstname.lastname@example.org email@example.com.
For those cases in which for reasons attributable to PICTOCLUB you are delivered the wrong or damaged products, you have a period of fourteen (14) days to proceed without further reference to the return of a product. To make a return directly contact our customer service department that will provide you with all the information necessary to proceed to the collection and return of the product.
Remember that for a return to be accepted the item must be in perfect condition and in its original packaging. The carrier may refuse a collection if these requirements are not met. Once received and verified in our stores the condition of the product we will proceed to refund the full amount of the payment made.
We pack our products with great care and high-strength materials so they reach you in perfect condition. Unfortunately, no shipping is exempt from the possibility of unforeseen events. For your complete tranquility, all our packages come with full insurance that will cover all costs in the unlikely event that the goods arrive damaged.